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Privacy Policy
This Privacy Policy explains how Ricky Casino may handle personal information when players visit the website, create or use an account, contact support or take part in casino services. We aim to handle information carefully, transparently and only for reasonable business, service and legal purposes. By using the website, you acknowledge that information may be collected and used as described below.
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Our approach to privacy
Privacy is an important part of providing a safe and reliable online gaming service. Ricky Casino may collect information directly from players, automatically through the website, or from service providers involved in account, payment, verification and security processes. The information handled will depend on how you use the website and which services you access.
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This policy is intended to give players in Australia a clear overview of the types of information that an online casino typically handles and the reasons for doing so. It should be read together with any other website terms or notices that explain how particular services operate. If a separate notice applies to a specific activity, that notice may provide additional information.
We seek to keep personal information relevant, accurate and reasonably protected. Access to information is generally limited to people and service providers who need it for an authorised purpose, such as operating accounts, assisting players, processing transactions, maintaining website security or meeting legal obligations.
Information we may handle and why
The information collected can vary according to your relationship with the website. It may include information provided when you register, update your account, request support, complete verification or use payment and gaming services. Typical categories include the following:
- Account details, such as your name, date of birth, contact details, login information and account preferences.
- Identity and verification documents or related information where checks are needed to confirm identity, eligibility, account ownership or compliance requirements.
- Payment and transaction records, including deposits, withdrawals, bets, gaming activity, account balances and other records connected with transactions.
- Communications and support information, including messages, requests, feedback, complaints and information needed to respond to an enquiry.
- Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings and information about how the website is accessed.
- Cookie and usage information, such as pages visited, links selected, session activity, preferences and actions taken on the website.
- Information relevant to security, responsible operation and fraud prevention, including signals that may help identify unusual, suspicious or unauthorised activity.
How information is used
Information may be used to create and administer your account, provide access to casino services, process deposits and withdrawals, maintain account records and respond to support requests. It may also be used to confirm that account information is accurate, conduct identity and age-related checks where applicable, and help prevent fraud, money laundering, account misuse, collusion and other unauthorised activity.
We may use information to operate, maintain and improve the website, understand service performance, investigate technical problems, protect the security of players and the platform, and communicate important account or service information. Where permitted and in line with your choices, contact details may also be used to send marketing or promotional communications. You can withdraw consent to marketing at any time using the process described in the data rights section.
Information may also be used to comply with applicable legal and regulatory requirements, respond to lawful requests, resolve disputes, enforce website terms and protect the rights, property and safety of players, the website and others. Where information is no longer needed for an identified purpose, it may be deleted, anonymised or securely disposed of, subject to any retention requirements.
Cookies and similar technologies
Ricky Casino may use cookies and similar technologies to help the website work properly and remember selected settings. Cookies are small files or pieces of information stored on a device through a web browser. They can support essential account functions, maintain sessions, remember preferences, improve website performance and provide information about how the website is used.
Some cookies may be placed by service providers that help with website operation, analytics, security, payments or communications. The information collected through these technologies may be combined with other technical or account information where reasonably necessary for the purposes described in this policy.
Most browsers allow you to view, block, delete or otherwise manage cookies through their settings. If you disable or restrict cookies, some parts of the website may not operate as intended, and certain account or security features may be unavailable. Browser settings can usually be changed at any time, although changing them does not necessarily remove information already collected.
Sharing, security and retention
Personal information may be shared where reasonably necessary to provide services or perform the purposes described in this policy. This may include sharing with trusted service providers that support account administration, identity verification, payment processing, customer support, technology, hosting, analytics, security or communications. These providers are expected to handle information for authorised purposes and to apply appropriate safeguards.
Information may also be disclosed where necessary to protect the website or its users, investigate suspected fraud or misuse, enforce applicable terms, respond to a lawful request, or meet a legal obligation. If business operations, technology services or service providers change, information may be handled by an appropriate replacement provider for the same or a related purpose.
Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No online service can guarantee complete security, so players should use strong passwords, keep login details private and notify support if they suspect unauthorised account activity.
Information may be stored or processed by service providers in Australia or other locations, depending on the systems used to operate the website. Where information is handled by another provider or in another location, appropriate arrangements may be used to support its security and lawful handling.
We do not keep personal information indefinitely without a reason. However, some account, identity, payment, transaction, security and communication records must be kept for a period required by law or for legitimate purposes such as resolving disputes, preventing fraud, enforcing terms or maintaining accurate business records. This means that some records may remain after an account is closed, even where a player asks for deletion. When retention is no longer required, information may be securely deleted or anonymised.
Your privacy rights and choices
Depending on the circumstances and applicable requirements, players may have rights relating to the personal information held about them. These rights can include asking for access to information, requesting correction of inaccurate or incomplete information, asking for deletion of information, and withdrawing consent to marketing communications.
How to make a request
To exercise your data rights, contact support@rickycasino.fun and explain what you are requesting. You may ask to access your personal information, correct your data, delete your data, or withdraw consent to marketing. Please use the email address connected with your account where possible and provide enough information for the request to be understood and checked.
We may need to verify your identity before responding to a request. This helps prevent information from being disclosed to the wrong person or an account being changed without authorisation. We will handle requests within a reasonable timeframe and may ask for further information where needed to clarify the request or protect account security.
A request to delete information or close an account may not remove every record immediately. Some information may need to be retained because of legal, security, fraud-prevention, dispute-resolution or transaction-record requirements. Where deletion is not possible, we will seek to limit the use of the information to the purpose that requires it.
You can usually unsubscribe from marketing messages by using the opt-out or unsubscribe option included in the message. You may also contact support@rickycasino.fun to withdraw consent to marketing. Important service, security, account and transaction communications may still be sent where they are necessary to operate or protect your account.
Keeping information accurate
Players should keep their account and contact information accurate and up to date. If details change, update them through the available account tools or contact support@rickycasino.fun. Keeping information current helps with account access, verification, payment processing, security checks and important service communications.
